Frequently Asked Questions
Everything you need to know about your Masterbuilt experience.
What are your standard shipping times?
Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes between 3 to 7 business days for delivery.
Do you offer a warranty on your furniture products?
Yes, all Masterbuilt products come with a limited 1-year warranty covering manufacturing defects in materials and workmanship from the date of purchase.
What is your return policy?
We offer a 30-day return window for items in their original packaging and unused condition. Please note that return shipping costs may apply unless the item arrived damaged.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery in real-time.
Do you provide assembly services?
While our products are designed for easy DIY assembly with included instructions, we partner with third-party services in select areas to provide professional assembly for an additional fee.